Need to get in touch with us? No problem at all...and we're already looking forward to hearing from you. You can email us through our contact form. And if you prefer you can also write to us at:

ChooseMonkey.co.uk
c/o Cornerhouse Media Limited
Mentor House
Blackburn
Lancashire
BB1 6AY

Please note that we will not respond to queries regarding individual quotes. If you have a question about a quote, please contact the business that we connected you with. Thank you.

Need to complain?

We like to think that we can make you smile. Sometimes though, things can go wrong. If that ever happens, we want to put it right as fast as possible.

If you need to complain about something, then we're here to fix it.

If your complaint is regarding a third party such as an insurance company, then please contact them directly. If you don't have their contact details to hand, please contact us and we'll be happy to provide you with them.

If it's not about a third party, then you can get in touch with us with our contact form and choosing the "complaints" option. You can also write to The Compliance Officer at the above postal address.

If you contact us with a complaint we will reply to you by email or letter within five working days. If your complaint cannot be resolved immediately, we will update you within four weeks and send you a final response within eight weeks.

You can also contact The Financial Ombudsman Service on the details below.

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tel: 0800 0 234 567

Email: complaint.info@financial-ombudsman.org.uk

Please note that if you contact the FOS before you have received your final response letter from us, or before the eight weeks have passed since you initially raised your concerns with us, the FOS will refer you back to us to resolve your complaint.